SunfirePal

Live call

Start listening, or play a demo script below. Agent and customer turns appear here.

Demo player

no script

Play a scripted call (no audio — transcript only) to show the coach reacting live.

loop

Training Mode

Select a customer scenario below and practice your Medicare sales compliance. The call coach listens and guides you in real-time!

Create Custom Buyer

Customer Name

Difficulty

Objective

Profile Brief / Context

Known Customer Details

ZIP Code

Budget

Medications

Doctor

Plan Preferences

Behavior Guidelines (LLM Voice Prompt)

Active Employee practicing:

Auto-Play (AI vs AI Mode)

Practice Call Engine:

Diagnostics & System Logs System Ready

                  Microphone Access:
                  Inactive
                

                  Speech Synthesis (TTS):
                  Active
                

                  Voice Service:
                  Initializing...
                
Real-Time Error & Event Logs:
[INFO] System initialized. Ready to practice compliance drills.

Supervisor Audit Panel: Employee Performance

Select Employee to Audit

Audited Drills

Avg Compliance

Avg Grade

Pride Spots (Skills Mastery)

Pain Spots (Critical Improvement Areas)

Bait Trap Vulnerabilities

Learning Progress Curve

Frequent Violation Categories

No violations recorded yet. Keep up the great compliance!

Completed Employee Drills 0 sessions

Date	Customer Scenario	Grade	Score	Action
No practice calls completed yet for this employee.

Coach

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Say this next

Listening…

Next best action

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Rapport

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Compliance warnings

No issues yet. Keep it clean.

Required disclosures

0/0

Medicare plans

$0 only D-SNP

Enter a ZIP, or it auto-loads when the customer says theirs.

Live call

Demo player

Training Mode

Create Custom Buyer

Diagnostics & System Logs System Ready

Supervisor Audit Panel: Employee Performance

Pride Spots (Skills Mastery)

Pain Spots (Critical Improvement Areas)

Bait Trap Vulnerabilities

Learning Progress Curve

Prescriptive Coaching Directive

Frequent Violation Categories

Coach

Compliance warnings

Customer Profile

Required disclosures

Medicare plans